Booking and managing appointments

The calendar is where your day lives. This guide covers creating and changing bookings, keeping the schedule accurate, and recovering the revenue that no-shows and cancellations would otherwise cost you.

Create a booking

Click any open slot on the calendar, choose the patient and service, pick the provider, and confirm. Tarsi checks provider availability and flags conflicts or double-bookings inline before you save, so two patients never land in the same chair by accident.

Reschedule and cancel

Drag an appointment to a new time to reschedule, or open it and change the status. Marking an appointment cancelled or no-show reopens the slot automatically and keeps your reports honest — both feed retention and revenue analytics, so resist the urge to just delete.

Reminders that send themselves

Confirmation and reminder messages go out on their own based on your booking settings — nobody has to remember to text a patient the day before. You can adjust timing and channel (SMS or email) in Settings.

The waitlist and walk-ins

When a slot frees up, the waitlist helps you fill it instead of losing the hour. See Fill cancellations with the waitlist for the full flow.

Common questions

What is the difference between cancelled and no-show?

Cancelled means the patient told you in advance; no-show means they did not arrive. Tracking them separately powers no-show-risk flags and win-back campaigns in the Action Center.

Why can I not book a provider at a certain time?

The slot is outside that provider's working hours, already booked, or blocked. Check the provider's schedule and any blocked time for that day.

Can patients book themselves online?

Yes — once you have services and provider availability set, your public booking page reflects real openings and patients can book without calling.